Assistant Store Manager of Service and Operations - Old Navy - Pavilion At San Mateo in Albuquerque, New Mexico For Sale

Title: Assistant Store Manager of Service and Operations - Old Navy - Pavilion At San MateoLocation: NM-ALBUQUERQUEOther Locations:At Old Navy, we "love" our employees! As one of the world’s largest apparel brands we take pride in making fashion accessible to every family. We have a fast paced and empowering environment that allows our strengths to come together for our customers. As part of Gap Inc., everyone at Old Navy shares in the power of our family of global brands committed to bringing American style to the world. Even more, Gap Inc. has always inspired us to Be What’s Possible through giving forward, not just giving back to our communities.As the Assistant Store Manager of Service and Operations your primary responsibility is to create an extraordinary customer and Sellebrity In-Store Experience. You achieve this by driving results through the development and execution of plans, while meeting and exceeding company productivity standards and delivering on controllable contribution. You use independent judgment and discretion to drive training, performance management and retention of Sellebrities. You lead, train, coach, supervise, and direct the Sellebrity team to maximize sales, profitability and the customer experience. You collaborate with the Store Manager, the ASM &#xxxx3;Merchandising and the Service & Training Manager. At your core, you believe that everything we do is for the customer and you lead your team to do the same. You build relationships at multiple levels to support a great working and shopping environment. You love being part of a winning team; you bring your energy to work every day and are personally invested in Old Navy’s success.Leadership Responsibilities* Effective talent selection, training, coaching, motivating and recognizing* Writes and delivers quarterly check-ins, individual development plans and annual performance reviews for team* Addresses poor performance. Initiates, administers, and follows up on corrective action* Sets, monitors, follows up on productivity goals for store team* Ensure service, merchandising, and operational standards are met through company-defined practices and processes* Monitors, maintains and follows company policies and procedures* Accountable for a safe store environment where all Sellebrities actively prevent loss and minimize risk* Accountable for meeting store compliance audit requirements* Performs additional managerial duties as necessaryFunctional Responsibilities* Drives operational excellence through the implementation of company-defined practices and processes; monitors results and productivity through company reporting; corrects/adjusts plans accordingly to deliver results* Actively participates in store walkthroughs with Store Manager and Market Leader to ensure the consistency and quality of service and operational execution* Fully understands the financial statement and all reports related to service and operational execution* Partners with the Store Manager to schedule for service and operational workload* Partners with merchandising leaders to ensure execution of markdowns/signage/marketing aligns with merchandise placement * Accountable for supply and maintenance expenses and follows up on all maintenance issues with Facility Services* Educates and provides feedback to Sellebrities on driving sales through service standards, product knowledge, store presentation, and replenishment* Partners with store leaders on Old Navy Card strategies during regular touch bases* Manages activities related to staffing and development of Sellebrities in the store, including hiring administration, training, and performance management* Develops and executes training and developmental plans for direct reports and SellebritiesRequirements* Passionate about: apparel trends, specialty retail environments, people - customers and team* Demonstrates the following: training, sales generation, leadership, authentic customer service, conflict management, business acumen, time management, planning, priority setting, decision quality, ability to coach, provide feedback, excellent verbal and written communication, and computer proficiency* Ability to: develop others, think creatively, embrace and lead change, and deal with ambiguity* Must be at least 18 years of age* College degree or equivalent work experience preferred* 2-3 years of retail management experience preferred* Ability to effectively communicate with customers and store personnel* Ability to maneuver around sales floor, stock room, work with/around cleaning chemicals and lift and carry 50 lbs* Ability to work a flexible schedule to meet the needs of the business, including evening, overnight and weekend shifts* Opens and closes the store in accordance with company standards* Nonexempt ASM’s must punch in and out through the time clock to record all time worked, follow hourly meal/break guidelines, and partner appropriately with the Store Manager regarding any overtime
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