AT&T Assistant Manager, Store/Kiosk in Albuquerque, New Mexico For Sale
Meet and exceed customer experience and sales objectives for store.**** Assist the Store Manager in the daily operation of a retail store. Under the direction of the Store Manager, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. Assist Store Manager, as directed, by assisting in the development, training and management of assigned team, which may consist of support or sales personnel.**** Ensure an extraordinary customer experience at all times.**** ROLES & RESPONSIBILITIES **** Customer Experience and Sales ************************************ Execute store’s implementation of The AT&T Retail Promise ************************************ Assist Store Manager to: o************ Execute store initiatives related to sales, service, and customer experience**** o************ Meet and exceed assigned customer experience and reputation, sales and service, revenue and productivity targets o************ Create a work environment where motivated people can excel o************ Coach personnel on “opportunities” with key sales and reputation metrics, recognize**** teams on positive performance against key sales and reputation o************ Perform role plays with personnel on a regular basis to improve interactions with customers o**** Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience ************************ Facilitate weekly personnel training/educational sessions as directed by Store Manager ************************ Monitor Customer Experience Dashboard ************************ Resolve or escalate appropriately any billing or service issues o**** Deliver the right customer experience by assisting with management of the store, customer coordination, the welcome and wait time process, supporting the team and assisting sales personnel with customer transactions ************************ Consistently demonstrate excellent leadership and coaching skills ************************************************************************************************ Employee Management and Development ************************************ Assist, inspire and engage employees by motivating team to succeed ************************************ Lead by example ************************************ Develop employees for growth and promotion ************************************ Partner with Store Manager to observe and coach employees, providing feedback around sales technique effectiveness and providing excellent customer service ************************************ Improve employee engagement through leadership skills **************************** ****Partner with Store Manager to observe and coach all employees as needed, providing feedback ****************around sales technique effectiveness and providing excellent customer service **************************** ****Improve store employee engagement through leadership 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**************************** ****Assist Store Manager in ensuring personnel adhere to the Code of Business Conduct and**** company policies as directed by Store Manager **************************** ****Fully understand and assist in educating personnel on compensation plan and how to maximize ****their earnings **************************** ****Assist in ensuring all time cards are reviewed and accurate ************************************ Communicate temporary assignments and overtime for floating personnel **** **** Product Launches ************************************ Partner with Store Manager to successfully launch new products, services or processes ************************************ Actively inspect post-launch and drive improved results with best practices ************************************ Inspect that employees are properly trained on new products and promotions to sell with confidence ************************************ Report concerns with sellers’ knowledge and/or behavior to Store Manager or provide coaching as appropriate ************************************ Coordinate with security, facilities and mall management to ensure smooth product launch day execution **** Store Operations **** Staffing/Scheduling ************************************ Assist Store Manager with scheduling, coverage and resource planning to ensure the store has the right number of employees in the right roles at the right times ************************************ Facilitate the monthly scheduling process Merchandising ************************************ Adhere to the iPOG and the merchandising standards ************************************ Instill a sense of pride and ownership in store appearance – where all employees understand their store is the face of AT&T to every customer Compliance ************************************ Drive operational compliance of back office processes, procedures and policies ************************************ Inspect existing and new retail programs, tools and training Other ************************************ Report fraudulent activity to Asset Protection ************************************ On call for store emergencies **** Demonstrate AT&T Extraordinary Leader Model Characteristics ************************************ Continuously display high integrity ************************************ Develop strategic perspective and champion change ************************************ Inspire others to high performance through collaboration and teamwork ************************************ Utilize professional expertise to solve problems and analyze issues ************************************ Capture initiative and strive for results **** ****Desired Qualifications- Three or more years sales/customer service experience in the telecommunications or related industry - Previous management experience - Well developed planning, analytical and problem-solving skills - Strong organizational skills and attention to detail - Strong communication, leadership, and presentation skills - Ability to operate a personal computer, wireless equipment, copier and fax - Ability to work at multiple locations within district preferred - Familiarity with wireless terminology and AT&T Mobility systems preferred Assistant Store Managers are paid a competitive hourly rate and can earn additional monthly commission dollars by meeting and/or exceeding sales objectives! **** Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion. **** AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce.**** EOE/AA/M/F/D/VCategory: Retail