General Clerk I in Albuquerque, New Mexico For Sale
Req ID xxxx18BR Industry Job Title General Clerk I Standard Job Code/Title Wxxxx1:General Clerk I Required skills One to two years of customer service experience, preferably in a call-center environment. Excellent communication and listening skills. Flexible. Effective typing, pc and internet skills. Strong aptitude for service approach. Provide documentation from current supervisor of meeting business needs in their respective area. Strong team orientation. Effective interpersonal skills. Detail oriented. Confident and warm demeanor over the phone. Desired skills Call center experience Specific Job Description Answer requests using a standard greeting script developed in conjunction with Transportation Security Administration (TSA OHC). . Maintain familiarity with TSA OHC Systems, current policies, processes, and applications in order to provide responses to inquiries, and usage and feature information, as well as troubleshooting capabilities in regard to systems. . Increase knowledge base by staying informed of any changes affecting the TSA website. . Answer requests using timely, courteous and competent responses to TSA OHC end users' problems and requests. . Respond to questions and issues that are not related to HC in a courteous manner, and offer the correct location and phone number for the user to call, if known. . Respond to a full range of inquiries from HR reps, employees, former employees, and the public as appropriate. . Follow all TSA policies on Security Awareness and accepted security practices. Relocation funding is not available for this position. Standard Job Description To effectively respond to questions about TSA services and benefits and provide basic case status information. The CSR must provide the customer with accurate and complete responses, meeting and exceeding their service expectations. Security Clearance Public Trust Typical Minimums NA LMCareers Business Unit ESSxxxx IS&GS-CIVIL (Sxxxx) Business Area Info Systems & Global Sol Program HRAccess Department xxxx024:BPS/CRM-USCIS (SCA) _OS Job Class Call Center Job Category Hourly/Non-Exempt City Albuquerque State New Mexico Virtual No Relocation Available No Work Schedule FLEX-Non-Standard 40 hour week Req Type Task Order/IDIQ Direct/Indirect Direct Shift First