General Clerk II in Albuquerque, New Mexico For Sale
Req ID xxxx25BR Industry Job Title General Clerk II Standard Job Code/Title Wxxxx2:General Clerk II Required skills Excellent communication and listening skills. Strong aptitude for service approach. Strong Quality and Adherence. Provide documentation from current supervisor of meeting business needs in their respective area. Strong team orientation. Effective interpersonal skills. Detail oriented. Confident and warm demeanor over the phone. Flexible. Effective typing, pc and internet skills. One to two years of customer service experience, preferably in a call-center environment. Good self management skills with the ability to complete a task once assigned. Strong understanding of personnel, payroll and benefits. Specific Job Description Respond to questions and issues that are not related to HC in a courteous manner, and offer the correct location and phone number for the user to call, if known. Respond to a full range of inquiries from HR reps, employees, former employees, and the public as appropriate. Be able to navigate multiple systems, such as PAN, AMS, CDB and Siebel during one customer interaction. Maintain familiarity with TSA OHC Systems, current policies, processes, and applications in order to provide responses to inquiries, and usage and feature information, as well as troubleshooting capabilities in regard to systems. Increase knowledge base by staying informed of any changes affecting the TSA website. Answer requests using timely, courteous and competent responses to TSA OHC end users' problems and requests. Follow all TSA policies on Security Awareness and accepted security practices. Standard Job Description This position reports to the Tier 1.5 Personnel, Payroll and Benefits Team. Customer Service Representatives will effectively respond to questions about TSA services and benefits and provide basic case status information. The CSR will provide the customer with accurate and complete responses, meeting and exceeding service expectations. Security Clearance Public Trust Typical Minimums NA LMCareers Business Unit ESSxxxx IS&GS-CIVIL (Sxxxx) Business Area Info Systems & Global Sol Program HRAccess Department xxxx024:BPS/CRM-USCIS (SCA) _OS Job Class Call Center Job Category Hourly/Non-Exempt City Albuquerque State New Mexico Relocation Available No Work Schedule FLEX-Non-Standard 40 hour week Req Type Task Order/IDIQ Direct/Indirect Direct Shift First