GUEST SERVICE AGENT : Sheraton Albuquerque Airport Hotel Job - (albuquerque, new mexico) in Albuquerque, New Mexico For Sale
Description:
This is an Interstate Hotels and Resorts position.
This position requires a Pre:Hire Assessment as part of the application process. For best results we recommend you complete the assessment in one seating without any interruptions or distractions and therefore advise that you begin the application process when you can dedicate 20:30 minutes of uninterrupted time for this opening.
Interstate Hotels and Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans
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Essential Functions:
1.Handle guest registration and room assignments, accommodating special requests whenever possible. (10)
2.Pre:register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. (10)
3.Handle guest check:ins/check:outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner. (50)
4.Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in:house events, directions, local attractions, check cashing, safety boxes, etc. (15)
5.Cancel room reservations according to procedures. (5)
6.Walk customers in a professional and courteous manner according to procedures. (5)
NON:ESSENTIAL FUNCTIONS: (5)
1. Inventory guest room keys according to policy and request re:keying as necessary.
2. Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
3. Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
Knowledge and Skills:
Education: High School education or equivalent experience.
Experience: Experience required by position is from three months to one full year of employment
in a related position with this Company or other organizations.
Skills and Abilities: Requires a working knowledge of the Front Desk aspect of Interstates services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on:the:job.
Requires knowledge of and ability to operate computer equipment and the reservations system.
Ability to read and speak English. Second language is preferred.
Experience Sheraton Albuquerque Airport Hotel and our 14 million transformation. Located just 200 yards from the Albuquerque International Airport and just minutes from Historic Downtown Plaza, our hotel offers a sense of welcome and comfort in a convenient location.
Rated one of the top Sheraton hotels for guest experience, our recently renovated Albuquerque accommodations provide everything our guest need for a memorable stay.
Our guest can enjoy a great nights sleep on our signature Sheraton Sweet Sleeper(SM) Bed, stay connected with complimentary high:speed Internet access, refresh in our outdoor pool, re:energize with a workout in the fitness center, or catch the big game at the Rojo Lounge with NFL Sunday Ticket(tm)
Our Sheraton ABQ hotel rooms have everything to make our travelers comfortable. Our amenities are unmatched by other Albuquerque hotels. Our guest can relax and enjoy a cup of coffee in their room, catch up on business with complimentary high:speed Internet, or converse over a cocktail in Rojo Grill and Lounge.
Need something? Just let us know. Weve thought of the everything to make your stay comfortable. Refresh in our outdoor pool, or get re:energized with a workout in our fitness center.
With over 12,000 square feet of flexible meeting space, we can easily and efficiently welcome any event, from a specialized training session to a large annual meeting. All meeting rooms feature High Speed Internet Access and the latest audiovisual amenities.
Division: Front DeskFront Desk : Night AuditCashier / Customer Service
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