MED GRP FRONT OFFICE SPEC Urgent Care Paseo Full-Time - Presbyterian Health Services (Albuquerque, in Albuquerque, New Mexico For Sale
Responsible for following HIPAA confidentiality guidelines while performing all duties. Responsible for responding to requests within the scope of the job to include mailing or faxing requested material to PHS departments and other appropriate facilities.
o Maintains and fosters effective customer relations with patients, providers and the public by listening, responding, and documenting customer phone inquiries and complaints. Attempts to resolve complaints in the moment and enters complaints/compliments into Advocate.
o Enters referrals into EPIC to support patient care.
o Exhibits extensive knowledge and understanding of the Advanced Access Process.
o Monitor provider schedules and correct as needed.
o Work with provider/nurse team to ensure patient access.
o Follows team" appointment and same day appointment guidelines.
o Generate and track Team appointments and Access forms
o Recognize calls requiring special handling and attention following the EMTALA procedures and redirects the call accordingly.
o Initiate the referral process and faxing of approved referrals. Also providing answers to patients inquires regarding a referral or the referral process.
o Attend monthly meetings.
o Performs other functions as required.
Source: http://www.localhelpwanted.net/newmexico/job/MED-GRP-FRONT-OFFICE-SPEC-Urgent-Care-Paseo-FullTime--Albuquerque-NM-xxxx0-USA/lhw-e0-xxxxxxxx