Rep 1, Cust Service Center (Albuquerque, NM) 70669463 in Albuquerque, New Mexico For Sale
The Sales Consultant will engage customers in a retail location and drive sales of Comcast's services including digital video, HDTV, high speed internet, home security, HighSpeed2Go, and digital telephone services. Responsibilities include educating, exciting, and assisting consumers by helping them understand the benefit of these services and selling the best possible solution to meet their needs. A successful Sales Consultant will be able to communicate these advantages to consumers and place an order on their behalf at a designated location. Cable West Tasks: - Provide strong understanding and enthusiasm around technology, especially around Comcast products and services. - Sell with passion and engage new and existing customers in a high quality experience which enables them to make informed purchase decisions. - Maintain high energy and detailed sales product knowledge including competitive information. - Provide superior customer service with all customer interactions. - Meet or exceed sales quotas in accountability based culture. - Proactively retain existing customers from canceling service by using retention techniques. - Evaluate customer's potential product needs and make appropriate recommendations. - Process payments and equipment transactions in order to maximize the customer experience. - Work in a fast, high volume environment and maintain a positive I can do attitude. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Required Skills: Requirements: - High School or Equivalent - - - Generally requires 0-2 years related experience -A minimum of 1 year Customer Service and Sales experience -A minimum of 6 months of cash handling experience -Must be able to lift a minimum of 15 lbs Preferred Requirements: -Billing experience preferred -Spanish speaking preferred Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.