Modality Service Engineer Job - (albuquerque, new mexico) in Albuquerque, New Mexico For Sale

Job Number:
Business: GE Healthcare
Business Segment:
Healthcare Global Services
About Us: GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Posted Position Title: Modality Service Engineer
Career Level: Experienced
Function:
Services
Function Segment:
Products Logistics Repairs
Location:
United States
U.S. State, China or Canada Provinces: New Mexico
City: Albuquerque
Postal Code:
Relocation Assistance: Yes
Role Summary/Purpose: The Modality Service Engineer (MSE) works within an assigned geographical area and is accountable for the daily service repair needs of designated Imaging equipment, to include multiple modalities of the customers' equipment and driving customer satisfaction through Service Excellence. Working closely with Client Service Engineers (CSE) and Online Engineers (OLE), the MSE helps expedite the resolution of service issues and ensures high:quality service is delivered to customers.
Essential Responsibilities:
: Troubleshooting, installation, maintenance and service repair needs on designated equipment
: Service as a second level escalation point for service issues for designated modalities as needed.
: Maintaining daily communication with Client Service Engineer, where applicable, and customers directly to ensure resolution and proper follow:up, leading to customer satisfaction.
: Sharing knowledge and coaching other members of GE Service team on an on:going basis
: Support the business to achieve product serviceability and reliability, quality trend analysis, productivity program input and execution, national modality program implementation and new product introduction support
: Providing remote and on:site technical support to CSEs and Customers
: Utilizing the GEHC escalation process, as needed, and working closely with region and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner
: Drive the businesses Material and Purchased Service cost improvement initiatives for assigned modality(ies)
: Leading Installation activities within assigned area, ensuring safety and quality measures are taken
: Completing on:time and accurate Preventative Maintenance and Field Modification Instruction as needed
: Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts and managing cycle times
: May include training of clinical staff on designated equipment
: Continually building modality expertise by staying abreast of R and D and new product introductions and other relevant modality enhancements
This position involves working around radiation, machines, electrical machinery, chemicals, unprotected heights and operation of motor vehicles.
Qualifications/Requirements:
: Bachelor's degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education; Or Associates Degree with 2 years of experience servicing electronic equipment or Qualified and participated in the formal GEHC Biomed/FE Services Internship or Military Externship program as a GE employee; Or a High School Diploma/GED and 6 or more years of experience servicing electronic equipment.
: Experience interfacing with both internal team members and external customers as part of a solution based service process
: Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
: Experience troubleshooting
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